1. Introduction

Welcome to TruGym Ops ("App"), developed by True Response Softech Pvt Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gym management application. Please read this policy carefully.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, mobile number, email address, and profile photo of gym owners and members.
• Business Information: Gym name, address, subscription plan details, and payment history.
• Member Data: Member profiles, attendance records, fee payment history, membership plans, body measurements, and diet plans entered by gym owners.
• Trainer Data: Trainer profiles, attendance, assigned members, and expenses.
• Device Information: Device type, operating system, and app usage data for analytics and performance improvement.
• Payment Information: Transaction IDs and payment status (processed securely via Razorpay; we do not store card or banking details).

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the TruGym Ops platform.
• Process payments and manage subscriptions.
• Send OTP-based authentication messages.
• Send important notifications, updates, and broadcast messages.
• Generate reports and analytics for gym owners.
• Improve the App's features and user experience.
• Comply with legal obligations.

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share data with:

• Razorpay: For secure payment processing.
• Firebase: For push notifications and cloud messaging.
• Hosting Providers: For secure data storage and App infrastructure.
• Law Enforcement: When required by law or to protect our legal rights.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Gym owners may request deletion of their account and associated data. Member data is retained as long as the gym owner's account is active.

6. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), OTP-based authentication, and secure cloud storage to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Member Data Responsibility

Gym owners are responsible for the member data they enter into TruGym Ops. By using the App, gym owners confirm they have obtained appropriate consent from their members to collect and process their personal information.

8. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and personal data.
• Opt out of non-essential communications.

To exercise these rights, contact us at tech@trsoftech.com.

9. Children's Privacy

TruGym Ops is not intended for use by individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors.

10. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the App or via email. Your continued use of TruGym Ops after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

True Response Softech Pvt Ltd
Email: tech@trsoftech.com